Support

For help with a ride, a purchase or the app itself, email Gordon Keenan at support@velovane.cc.

Report a problem

Include your phone model, operating system, Velo Vane version and the steps that led to the problem. If a forecast looks wrong, include the approximate area, departure time and direction of travel. A town or neighbourhood is enough.

Location or forecast missing?

Try searching for your starting place manually. To use your current position, allow location access for Velo Vane in your device settings. Check your internet connection, reopen the app and confirm the saved origin and destination.

Restore a purchase

Sign in to the same store account you used to buy Velo Vane Supporter or the earlier Pro unlock. Open the upgrade screen and select Restore Purchases. If access is still missing, email support with the store name and the message you see.

Manage billing

Manage subscriptions in your device’s store account. For refunds, use the store where the purchase was made.

For ride planning, imports and saved destinations, visit the frequently asked questions.